About ProCook

Originally set up as a small family business, the ProCook brand was founded in 1996 and has grown to become the UK's leading specialist cookware multi channel retailer whilst maintaining our inherent, family-owned, small company values.

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We have 18 stores across the UK in various locations, please follow the link below to our store finder to locate your nearest store.

Our typical opening hours are 10:00 - 18:00 Monday to Saturday and 11:00-17:00 Sunday however this may vary store-to-store and seasonal opening times are subject to change.

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Mission Statement

At ProCook we have a passion for cookware that drives us to deliver to our customers and our partners the products that we are famous for. For more information about what this means to us please read our mission statement.

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Our customer service team is waiting to take your call, please do not hesitate to contact us by phone, email or by using our web form.

To call us, our number is and our email address is

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We've tried to keep our delivery process and charges as simple as possible, making it easier for you, and ensuring that you know exactly what you are paying, and what for.

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Authentic Sites use SSL certificates to offer secure communications by encrypting all data to and from the site. We run a secure payment process that is Verisign Trusted, as well as this we accept a range of different payment methods.

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Cancellations & Returns

Orders can be cancelled before they are dispatched (although, please bear in mind our handling time is normally less than one working day), or returned within 30 days if you are not completely happy.

Faulty products may be returned after 30 days depending on warranty. Please contact us if you would like to cancel or return an order.

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Terms & Conditions

Our smallprint - this governs the use of our website. If you do not agree with our terms and conditions, please refrain from using our website. If you have any queries about our terms and conditions please contact us at

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