Privacy and cookie policy
Privacy
Who is collecting the data?
ProCook is the data controller for information that we collect through all of our channels including our website, social media, over the phone and through emails.
ProCook® is the Data Controller, registered with the ICO under registration number ZA091245.
References in this Privacy Policy to "we", "us" and "ProCook" are to ProCook® (Company registration number: 06639057. V.A.T No: 414068518), the registered company address of ProCook® is: ProCook, 10, St Modwen Park Junction 12, Gloucester GL10 3EZ.
Legal basis for data processing
Contractual
We must process your personal information to comply with our contractual obligations.
Legal Obligation
Under some circumstances we may need to process your data for legal reasons.
Legitimate Interests
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
Consent
We may ask you for permission to process your personal data for specific reasons. We will only use your consent for the specific purposes stated, and you may withdraw it at any time.
What personal data do we collect?
We collect the following personal information:
- Your name and (if relevant) company name.
- Contact information including phone number and e-mail address.
- Billing and delivery addresses.
- Payment card details.
- Where required proof of identity for age verification. This maybe direct or from agencies such as Experian.
- Your feedback via phone, email, post or social media.
- Account login details for our services, including your username and chosen password.
- Your marketing preferences.
- Information about when and how you use our websites. This includes the device information such make, model, browser and IP address.
- To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
How do we collect the personal data?
- Through our checkout process at our retail outlets, when you place orders on our website or over the telephone if you place your order in this manner.
- When you create an account with us.
- When you communicate to us through our online contact forms, email or instant messaging.
- When you enter prize draws, competitions or complete a survey.
- When you review our products and services.
- When you interact with us through our social media sites.
What do we do with the information we collect?
Placing an order
The information you provide us with is required to process your order, including taking the payment and delivering the goods. We may also need to contact you if we need to discuss any aspect of your order, for example stock delays, discontinued products, recalls or if we believe you have ordered incorrect items.
We need to carry out age verification if you purchase any knives or bladed items.
When you participate in a competition, prize draw, giveaway or offer, or sign up to attend one of our events, either through ProCook or indirectly through a third party, the information obtained will be used to administer competitions and manage events, including securing your registration at an event, and selecting and contacting prize winners.
If you provide the personal information of another customer for one of our events, we will assume you have the consent of any named individuals to provide their personal information for these purposes.
Full details of our event management partner’s privacy policy can be found on their website or on the event registration form.
Your information will be deleted shortly after the promotion or event has finished, unless you have signed up to receive marketing communications from us.
Marketing
We like to tell you about our great offers, ideas, and products that we think will be of interest. Where we have your consent or it is in our legitimate interests to do so, we may do this through the post, by email, text message or by any other electronic means. However, we won't send you marketing messages if you tell us not to.
When you order you can tick a box to remove yourself from our email marketing and all our subsequent marketing emails give you the option to opt out.
We use automated decision making, including profiling, in certain circumstances, such as when it is in our legitimate interests to do so, or where we have a right to do so because it is necessary for us to enter into, and perform, a contract with you. We use profiling to enable us to give you the best service possible including specific marketing which we believe you will be interested in.
Competitions and events
When you participate in a competition, prize draw, giveaway or offer, or sign up to attend one of our events, either through ProCook or indirectly through a third party, the information obtained will be used to administer competitions and manage events, including securing your registration at an event, and selecting and contacting prize winners.
If you provide the personal information of another customer for one of our events, we will assume you have the consent of any named individuals to provide their personal information for these purposes.
Full details of our event management partner’s privacy policy can be found on their website or on the event registration form.
Your information will be deleted shortly after the promotion or event has finished, unless you have signed up to receive marketing communications from us.
Your rights
You have the right not to be subject to a decision based solely on automated processing, including profiling, which has legal effects for you or affects you in any other significant way.
If you wish to amend your preferences, please see the 'How can you control your personal information?” section or contact us using the details in the 'Contact Us” section below.
Who do we share the personal data with?
Third parties that are located outside of the UK
How long do we keep your data?
Data protection rights
How can you control your personal information?
Cookies
Security
Changes to our privacy policy
Cookies
Necessary
No, you can make a purchase online as a guest.
Preferences
If you’ve forgotten your password simply clicking the link underneath the login to reset it. You will receive an email with instructions to reset your password. After clicking submit, please allow up to 10 minutes for this to arrive.